Product and/or supplier information can be added to our system in several ways.
Here is a brief description of how to import files from the front end.
From the product page, you have an option to both export and import files. To import a file follow the instructions in the video below:
As you can see in the video above if you have a csv file with the information you need to import, then you can upload it through the products page.
From the product page only product attributes will be imported.
From the supplier page only suppliers will be updated
You can see the details and how to create the files in the links at the end of this page.
Depending on the size of the file this process can be almost immediate or take a bit longer. You can follow its progress through the imports page that is under settings.
When a file is not imported, you'll be informed by the message displayed under the status column.
Here are the import statuses you might see:
IN QUEUE - the import is queued to be processed.
IMPORTING - the data is being imported.
COMPLETED - the import concluded successfully.
COMPLETED WITH ERRORS - the import concluded with errors.
INVALID OPERATION TYPE - the operation type of this import is invalid.
FAILED HEADERS - the validation of the import headers failed.
FAILED WITH VALIDATION ERRORS - the import failed due to errors in the data validation.
FAILED UNEXPECTEDLY - the import failed with an unexpected error.
You will also be able to see the specific errors by clicking on the exclamation point, this will open a new page with detailed information about the sku that was not updated and why
The most common reasons are because there is an error in the data or because the product does not exist in Optiply
We advise updating information in the front end or adding the data via our public API. If you are not able or do not want to use these, you can also send us a file with the information you would like to import.
Imports through files are different than the ones you can import through your app.
Please read the information below and see what types of files you can import by sending a file for us to import
The information must be provided in a fixed format. The file must be a CSV file, separated by commas. Send the file to support@optiply.nl and we will process the list for you within 48 hours.
Read the articles below to find out which information you can import: