My stock level is incorrect.

If the stockvalue between your source system and Optiply don't match, there are a few steps you can take

Optiply attempts to display the pshysical stock level as accurate as possible. However, Optiply does not receive all updates immediately. The frequency of synchronization of stock level depends on the source system used by the customer. Information about synchronizations between Optiply and different source systems can be found here. 

This information can be found here.

Is the difference in stock level, after reading the article about the synchronizations, still inexplicable? Contact us. Give us the following information and we will help you:

  • SKU code;
  • The actual stock level;
  • The last moment changes are made.

You can contact us via chat, phone, or send an e-mail to