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Integrations

Learn how to connect your source systems to Optiply. Discover how to add new integrations, monitor real-time import jobs, and manage your API credentials.

Written by Carla Domingos

🔌 Integration Settings

The Integrations page is the vital bridge between Optiply and your e-commerce platform, warehouse management system, or ERP. This is where you link your external data so Optiply's algorithm can start analysing your stock and sales!

⚠️ Important Note: As indicated by the blue banner at the top of the page, your Optiply billing cycle will officially begin after you successfully set up an integration or create your API keys.

To access this page, navigate to Settings in the main top menu, open the Data management dropdown in the left-hand sidebar, and select Integrations.

➕ 1. Adding a Source System

Depending on your tech stack, you will need to add a source system to feed data into Optiply.

  1. Click the blue + Add a source button at the top right of the screen.

  2. Select your specific source system (e.g., Lightspeed, Shopify, Magento, WooCommerce) from the menu.

  3. Follow the specific setup steps required for your platform. (Please refer to our dedicated Help Center articles for your specific integration, as the setup process varies by provider!)

📡 2. Managing Connected Integrations

Once your source system is successfully connected, it will appear as a listed block on this page (with a green ✓ Connected badge). Clicking on the integration will expand it to reveal two important management tabs:

A. Import Jobs

This tab acts as a real-time monitor for the data syncing between your webshop and Optiply.

  • Under Job history, you can see a ledger of the latest system tasks (such as a Product import or Supplier import).

  • You can track exactly when the job ran and its current status (e.g., orange Queued, green Complete or in red Failed ). If you are waiting for new products to appear in Optiply, check this tab to see if the import job is still running!

B. Import Jobs


Some integrations allow you to see the export Jobs running.
The information is displayed in the same way as the export Jobs, so if you see data missing from your source system (for example buy orders) check this page to see if the Job is still running.
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C. Credentials

This tab securely houses the backend connection parameters that allow Optiply to talk to your webshop.

  • Depending on your specific integration, this page will display different fields (such as your APP Key, APP Secret, and Api Locale).

  • You can view hidden secrets by clicking the "eye" icon.

❓ 3. Frequently Asked Questions (FAQs)

Can I connect more than one source system to my Optiply account?

Yes! Many businesses use multiple platforms that need to feed into one centralised purchasing system. However, connecting multiple sources requires careful data mapping. If you want to add more than one source system, please reach out to support@optiply.nl, and our team will assist you in this process to ensure everything syncs perfectly.

My Import Job has been stuck on "Queued" for a long time. What should I do?

Large imports (especially your very first initial sync) can take a little bit of time, depending on the size of your catalogue and the API limits of your source system. You can click the Refresh icon (the two circular arrows) in the Job history section to ping the latest status. If it remains stuck for several hours, reach out to support!

Where do I find my APP Key and APP Secret?

These credentials are generated directly inside the backend of your source system (e.g., inside your Lightspeed or Shopify admin panel), not inside Optiply. Please check the specific setup guide for your e-commerce platform in our Help Center for step-by-step instructions on where to find them.

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