Skip to main content

Troubleshooting - Failed Buy Order to Exact Online

Did your purchase order fail to send to Exact Online? Learn how to identify common Exact error messages and resolve them quickly so your order can be processed.

Written by Carla Domingos

❌ Failed Buy Order to Exact Online

Occasionally, a buy order successfully generated in Optiply is not successfully sent to your source system, Exact Online. When this happens, you will automatically receive an email notifying you of the failure so you can take immediate action.

Tip: You can set or change which email address receives these notifications by navigating to your Settings page and checking the Users folder. This ensures the alerts go directly to the best person to resolve the issue!

Here is a breakdown of the most common Exact Online error messages you might see in that email, and the exact steps you need to take to fix them.

🛑 1. Common Exact Online Errors & Solutions

If your buy order fails, search for your specific error message below to find the resolution:

  • Niet gevonden: Inkoopprijs

    • The Fix: You must check the products on this specific order. At least one of the items is not properly linked in Exact Online.

  • Verplicht: Inkoop

    • The Fix: One or more items on the order do not have the 'Purchase' property defined or checked in Exact. Check the item cards and enable this property.

  • Artikel: Non actief

    • The Fix: At least one product on this buy order is marked as inactive in Exact Online. You need to reactivate it to process the purchase.

  • Error in converting value for property Supplier to type Guid

    • The Fix: Check the supplier's name in Exact. While this is rare (since we rely on the remote ID), a mismatch or data corruption here can block the order.

  • Artikel: Toekomstig

    • The Fix: According to Exact documentation, articles in the "future" status are those that have not yet been fully activated. Check which articles have this status and change them to active.

  • Het artikel en het magazijn zijn niet gekoppeld.

    • The Fix: A product is not linked to a warehouse. If you see this message, no warehouse has been added to the item card in Exact Online yet. You must link the item to the warehouse in Exact.

  • Het artikel en de leverancier zijn niet gekoppeld

    • The Fix: A product is not linked to the supplier in Exact Online. You need to open Exact and link the item to the supplier (or vice versa).

  • Geblokkeerd: Btw code (00E, 10E, 8, etc)

    • The Fix: The specific VAT code is blocked in your Exact division. If this is the correct VAT code to use, go to Companyname > Master data > Tax > Vat-Codes in Exact Online. Choose the specific VAT code, uncheck the "blocked" box, and save your changes.

❓ 2. Next Steps & FAQs

What do I do after I fix the error in Exact Online?

Once you have resolved the underlying issue in Exact Online, the order will not automatically retry. You must reach out to our Customer Support team via chat or email. Let us know you fixed the error, and we will manually resend the purchase order to Exact for you.

I got an error that isn't on this list!

If you receive an error message that is not covered above, or if you have any questions while trying to fix your Exact Online settings, please contact support@optiply.nl or open a chat message in the app. Our team is always happy to help investigate!

Did this answer your question?