Occasionally a buy order is not sent to your source system. When this happens you'll receive an e-mail communicating this.

You can set the contact email in your settings page inside the users folder

This way you can make sure the email is sent directly to the best contact to resolve any support issues that might arise.

Below is a list of common error messages and steps to resolve them.

- Niet gevonden: Inkoopprijs
The customer must check products on these orders, as at least one is not linked in Exact.

- Verplicht: Inkoop
One or more items don't have the property Purchase defined/checked.

- Artikel: Non actief
At least one product on this BuyOrder is not active in Exact.

- Error in converting value for property Supplier to type Guid
The customer must check the supplier's name. This should not happen frequently since we have remoteId on the supplier.

- Artikel: Toekomstig
Articles in status "future," according to Exact documentation, are those that have not yet been activated. The customer must check which article/s has this status and change it.

- Het artikel en het magazijn zijn niet gekoppeld.
A product is not linked to a warehouse. If the message "The item and the warehouse are not linked" appears, then no warehouse has yet been added to the item card in Exact Online. The customer should link the item to the warehouse in Exact Online.

- Het artikel en de leverancier zijn niet gekoppeld
A product is not linked to a supplier in Exact. The customer needs to, in Exact Online, link the item to the supplier or the supplier to the item.

- Geblokkeerd: Btw code (00E, 10E, 8, etc)
A VAT-code can be blocked in the division of the customer. If this is the correct VAT-Code, the customer can go to: Companyname > master data > Tax > Vat-Codes, choose the VAT code, uncheck the box blocked, and then save.