When the integration is not able to sync the relation between the products and the suppliers, you have to connect them yourself in Optiply. Here are the 2 steps to set it up quickly and easily:
Suppliers
Please share the names of your suppliers with Optiply. You can add them through the front end on the supplier page or send them to us in a file with all the supplier names. The file should be a .csv file and can be sent to support@optiply.nl. In this page you can find how to create the file in detail.
Connecting suppliers to products
You can connect the products to the suppliers in the front end or by sending us a .csv file with the products and their relation with the supplier. In this page you can find how to create the file in detail.
After setting this up, you need to follow the steps on this page: The supplier setup
The information must be provided in a fixed format. The file must be a .csv file, separated by commas. Send the file to support@optiply.nl, and we will process the list for you within 24 hours.