📈 How to Troubleshoot Sales Graph Loading Issues
If you are trying to analyse your data but the sales graph or total sales numbers are blank or spinning indefinitely, it can definitely slow down your workflow. Fortunately, this is usually a very quick fix!
This guide will help you understand the potential cause and provide the exact steps to resolve the issue.
🔍 1. What Causes the Issue?
The most common reason for the sales graph or total sales data failing to load correctly is a stale user session.
Optiply runs heavy data calculations and system updates overnight. If you leave your Optiply browser tab open and your user session active while these nightly updates are running, the session can become "stale" or disconnected from the freshly updated database by the next morning. This disconnection prevents the historical sales graphs and totals from rendering properly.
🛠️ 2. Troubleshooting Steps
To force the system to reconnect and resolve the issue, try the following two steps:
A. Refresh the View Sometimes the specific component just needs a nudge. Try clicking the refresh icon directly on the sales graph from the product page or within the supplier side panel.
B. Hard Reload the Application If a component refresh does not resolve the issue, you need to completely reset the stale session.
Simply hit the refresh button in your browser (or press
Ctrl + R/Cmd + Ron your keyboard) to reload the entire Optiply page. This will force the app to authenticate your session with the freshly updated overnight data, and the graph should display correctly immediately.
🛡️ 3. Preventive Measures
To avoid encountering this annoying graphical glitch in the future, we recommend building a simple habit:
Close your sessions at the end of the day: Ensure that your Optiply browser tabs are closed before you log off for the evening. By not leaving dormant sessions open during the nightly database updates, you guarantee a fresh, fast-loading connection when you log back in the next morning!
If you have fully refreshed your browser and the sales data is still missing, there may be a deeper data sync issue. Please reach out to support@optiply.nl or use the live chat for immediate assistance.