Occasionally, a buy order successfully generated in Optiply is not successfully sent to your source system, Odoo. When this happens, you will automatically receive an email communicating this failure so you are aware of the situation.

While failed orders can disrupt your workflow, our Odoo integration is actively monitored. Here is how we handle these errors and what you need to know.

We actively monitor the integration with Odoo and receive an automated communication the moment an order fails to send from Optiply.

Unlike some other systems, the error messages we receive back from Odoo are often not very specific. Because there are various reasons a sync can fail, pinpointing the exact cause can sometimes be tricky.

Once we receive the error information, our team will proactively contact you. We will work together to troubleshoot the issue and provide further assistance so the underlying problem can be resolved before the order is resent.

If you do not see the order you just created in Optiply appearing in Odoo, please reach out to us instead of creating a new manual order directly in Odoo.

If you manually create the missing order in Odoo, that new order will eventually sync back to Optiply. This will result in duplicate orders, which will severely impact your stock position calculations and drastically throw off your future purchase advice! Always let us push the stalled Optiply order through instead.

If a buy order is missing, please hold tight and check your inbox! You are always welcome to reach out to us at support@optiply.nl or open a chat message in the app, but chances are we already know about the failure and have already sent you an email about it 😉.

No. Once you have worked with our support team to troubleshoot the vague Odoo error and fix the root cause, we will manually resend the stalled purchase order for you if necessary to ensure it syncs correctly without duplication.