Occasionally, a buy order is not sent to your source system. When this happens, you'll receive an email communicating this.
You can set the contact email in your settings page, inside the users folder.
This way, you can make sure the email is sent directly to the best contact to communicate any support issues that might arise.
We monitor the integration in Monta and receive a communication when an order has failed to be sent to Monta.
There are various reasons that can cause this, but the most common one is that a product SKU does not exist. Once we receive that information, we will contact you for further assistance or troubleshooting before the order can be resent.
Keep in mind: If you do not see the order you created in Optiply, please reach out to us instead of creating a new one in Monta, as this will cause that order to be synced to Optiply and duplicate the orders. This will impact your stock position and further purchase advice greatly.
In the case you see a buy order is missing from Monta, you can reach out to support@optiply.nl or open a chat, but chances are we already know and have already sent you an email about it 😉