❌ Failed Buy Order to QLS
Occasionally, a buy order successfully generated in Optiply is not successfully sent to your source system, QLS. When this happens, you will automatically receive an email communicating this failure, so you are aware of the situation.
Tip: You can set or change which email address receives these notifications by navigating to your Settings page and checking the Users folder. This ensures the alerts go directly to the best contact to communicate any support issues that might arise!
While failed orders can disrupt your workflow, our QLS integration is actively monitored. Here is a breakdown of why these errors happen and what you need to know.
🛑 1. Common Causes for QLS Errors
We actively monitor the integration with QLS and receive an automated communication the moment an order fails to send from Optiply.
While various reasons can cause a sync failure, the most common culprits are:
Deleted Products: A product included in the purchase order was recently deleted or deactivated in QLS.
Missing EAN Codes: One or more products on the order are missing their EAN code in the QLS system.
Once we receive the error information, our team will proactively contact you. We will provide specific instructions for further assistance or troubleshooting so the underlying data issue can be resolved before the order is resent.
⚠️ 2. Crucial Warning: Do Not Duplicate Orders!
If you do not see the order you just created in Optiply appearing in QLS, please reach out to us instead of creating a new manual order directly in QLS.
If you manually create the missing order in QLS, that new order will eventually sync back to Optiply. This will result in duplicate orders, which will severely impact your stock position calculations and drastically throw off your future purchase advice! Always let us push the stalled Optiply order through instead.
❓ 3. Frequently Asked Questions (FAQs)
I notice a buy order is missing from QLS. What should I do?
If a buy order is missing, please hold tight and check your inbox! You are always welcome to reach out to us at support@optiply.nl or open a chat message in the app, but chances are we already know about the failure and have already sent you an email about it 😉.
Do I need to resend the order myself once the error is fixed?
No. Once you have worked with our support team to fix the missing EAN code or product data in QLS, we will manually resend the stalled purchase order for you to ensure it syncs correctly without duplication.