❌ Failed Buy Order to Picqer
Occasionally, a buy order successfully generated in Optiply is not successfully sent to your source system, Picqer. When this happens, you will automatically receive an email communicating this failure.
Tip: You can set or change which email address receives these notifications by navigating to your Settings page and checking the Users folder. This ensures the alerts go directly to the best contact to communicate any support issues that might arise!
While failed orders can be frustrating, our Picqer integration is slightly different from others. Here is why these errors happen and how they are resolved.
🛑 1. Why Do Picqer Orders Fail?
Most errors when sending buy orders to the Picqer system occur when a customer has multiple suppliers in Optiply.
This usually happens when you have recently updated a supplier or a supplier's product directly in Picqer, but that change hasn't been synced to Optiply yet. Because some of the backend sync jobs that update supplier data only run once a day, there can occasionally be a brief data mismatch between the two systems, causing the order to bounce back.
🛠️ 2. How is it resolved? (No Action Needed!)
The good news is that there is no need for you to do anything about this! We actively monitor the integration with Picqer and receive an automated communication the second an order fails to send. Our team will manually check the error, wait for the data to sync, and automatically resend that order for you.
If the error is complex and requires further assistance or manual troubleshooting on your end, our team will proactively contact you with instructions.
❓ 3. Frequently Asked Questions (FAQs)
I notice a buy order is missing from Picqer. What should I do?
In the case you see a buy order is currently missing from Picqer, you are always welcome to reach out to us at support@optiply.nl or open a chat message in the app. However, because of our active monitoring, chances are we already know about the issue and are actively working on it 😉!
How can I prevent this from happening?
The best way to prevent sync errors is to try to make major supplier or product catalogue updates in Picqer during off-hours, ensuring the daily sync job has time to push that new data to Optiply before you start your daily purchasing routine.