Backorders

A backorder is an order from a customer that cannot be delivered due to the available stock. The backorder implies that the backorder is taking place or will take place.

It may happen that a customer orders an item that is not in stock (negative stock). If this is the case, Optiply gives you the option to automatically generate a backorder. You can set this for general (at settings) or per supplier (at suppliers). When you have back orders enabled, Optiply will generate a back order, which will then appear in the 'Purchase' tab of the dashboard under 'Today's & Overdue Orders'. On the page, you will then see the backorder appear with a red exclamation mark.


You will see that there may already have been a future order scheduled with the supplier for which the back order is scheduled. Optiply then merges the back order with the order on the agenda (this will also show a red exclamation mark in the future). This way you can clearly see whether there is a backorder in a future order.

Generating a backorder

The generation/ checking of the back orders is done several times a day (+/- 8 times). The first check is scheduled at 06:00, but it may take a while to complete. You can assume that this was done at 9:00 am. Sometimes it may be that no back order appears yet because it has not yet been generated.

Tip:

The amount that you see in the (extra) Backorder stands for the margin that is lost when the order is not placed.